Returns & Refunds

Return window: 30 days from delivery.

Condition: Unopened, unused items in original packaging qualify for a full refund.

Opened items: If you experienced irritation, we can offer store credit; please contact us first.

How to start a return: Email [lumeacares@gmail.com] with your order number and reason. We’ll send the return instructions.

Refund timing: 3–7 business days after we receive and inspect your return, back to your original payment method.

Faulty/damaged on arrival: We’ll replace or refund at no cost.